Services

• Receiving vouchers from the billing department.
• Sending the vouchers to the guarantors after reconciliation is done.
• Collecting the payments from guarantors and other parties.
• Closing the payments by journal entries // Liquidation of all payments.
• Reviewing the aged debts and claims for it.
• Dealing with different kinds of accounts such as:
• Elderly Care Center account
• A/R (account receivables)
• N/R (note receivables)
• Main & public Guarantors
• Insurance companies,
• Associations & individuals
• Other private accounts,
• NSSF account (medicine)
• Follow up the discounts on vouchers
• Reconciliation billing and accounting (for all guarantors).
• Annual provision.

Mission:

• Maintain all hospital records in a safe, secure, confidential environment
• Maintain clear, accurate, and complete medical record on every patient who was admitted and discharged from the hospital, who was treated in the Emergency Department or ambulatory care units or received any service from AWMV
• Support decision-making and financial reimbursement, depending directly on the information contained in the Medical Record.
• Supervise all medical files and ensures its accuracy, completeness, and timeliness of work as per established policies and procedures
• Plan, develop, and supervise the implementation and maintenance of medical records systems and participates in developing policies and procedures on confidentiality, patient registration, medical record content, documentation issues, and others related to accreditation standards and ISO requirements

Services:

• Providing medical record to inpatient, OPD and ER departments when requested
• Providing patient, or any authorized person on his/her behalf, a copy of his medical file upon the approval of the concerned attending physician

Paperless strategy

The medical files have begun to be computerized since 1999, and currently is fully computerized (all medical and nursing notes, consultations, orders, progress notes, laboratory, pathology and radiology reports, discharge summary, physiotherapy notes, dietitian notes, medications requests … ). The electronic medical file provides the ability to rapidly find, retrieve, and share documents between healthcare providers. A clear policy supported by all needed documents related to information system downtime are set to ensure continuity of medical care and smooth operational process.

The “Quality Assurance for Medical File Committee” is responsible for:

• Setting clear procedures for the management of medical files
• Improving the documentation in the medical record through regular data collection and analysis
• Making sure that all forms are filled properly in the medical records
• Approving all forms to be used in the medical records
• Reviewing the quality indicator(s) related to medical records and suggesting improvement plan (corrective and preventive actions)

How to request your medical records?

According to the Lebanese law, the patient has the right to obtain a copy of his/her medical file based on his/her request and the approval of the concerned attending physician.

Confidentiality of information is our priority. A copy of the requested medical records is delivered only to the patient or his/her next of kin upon the authorized approval of the patient. The patient is requested to fill in the form “MC-FO-07 إطلاع المريض على ملفه الطبـي” available in all nursing units along with his/her identification card.

The patient can authorize another person to obtain a copy of his/her medical record by filling out and signing the form “MC-FO-07 إطلاع المريض على ملفه الطبـي, and attaching a clear written authorization for the assigned person with a copy of the identification cards for both the patient and the assigned person. During specific situations, a copy of the medical file is given upon the approval of the Medical Director.

Working hours:
AWMV official working hours:
Monday – Friday, 8:30 am – 5:00 pm
Saturday, 8:30 am – 3:00 pm

Location:
AWMV, Main Building, Basement Floor (-2)