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Admission

Only physicians with admitting privileges are allowed to hospitalize a patient at AWMV
The admission process to the hospital is executed via the admission division (2 offices):

  • The main admission office:

Located in the ground floor (main entrance) for cold cases. It admits patients during official working hours (8:30-17:00) the whole week except Sundays and official holidays and Saturday till 13:00 PM.

  • ER admission office:

Located in the emergency entrance
For emergency cases, it admits patients 24/7.
Patient′s admission submits to his/her treating physician’s approval. The physician will complete required documents (admission request, required medical reports…) after getting patient′s approval for admission and treatment or any patient representative if he/she is minor or unconscious.
Signed the related form (admission form) by patient or patient’s relatives and reviewing its content to confirm the guarantor and to find out what he/she may be required of amount of money that are not covered by guarantors

 

Pre- admission Phase

  • Cold cases
  • The required documents that should be provided by the patient before admission in order to get approval from the third party payers are:
    • Patient’s identity card
    • Patient’s insurance card
    • Detailed medical report from treating physician
    • Guarantor′s specific forms (available in Admission Office)
    • Signature of documents by the concerned controlling physician to be sent to patient′s main insurance center
    • Sending documents to guarantor or insurance company to get the approval before admission.
    • If the patient has a difference from the guarantor and he/she is unable to pay, he/she can communicate with the social worker to provide him/her with the possible assistance.

 

  • Additional Preparations:
    • In case of surgery, and when setting the date for the operation, we must coordinate with the outpatient clinics and inquire about the date of Pre-Op in order to settle provision of required implants and/or special supplies and to get medical financial and administrative clearance day of Pre-Op.
    • Paying the approximate amount depending on the medical act and the insurance party

 

  • Emergency cases
    • All emergency cases are admitted to the hospital through ER admission office.
    • ER admission office employee informs the patient to consult the main admission office to continue required procedures mentioned previously.

 

Admission Process

When the patient arrives to the admission office, all the personal information will be registered in the system and all the required documents are received from the patient, then the patient will be oriented to concerned department where he/she will be admitted by responsible nurse.

Discharge:
Day of Discharge:

  • Doctor Discharge
  • Nurse Discharge
  • Billing Discharge (Administrative audit and Medical audit)
    • Hospital discharge decision depends on the treating physician decision. The physician will complete medical file, and all required reports (discharge instructions, medical prescription, others …)
    • After completion of all administrative procedures concerning patient′s medical file, the clerk will send the file via network (medical file is computerized) to billing department where the invoice is calculated and audited, which requires accuracy and time to be completed and then to cashiers for invoice payment.
    • The Nurse will then inform the patient or his companions to pass by the cashiers to pay the bill
    • After the completion of all financial process, the patient will be given an exit card that will be submitted to the concerned nursing unit
    • The Head Nurse or responsible nurse will inform the patient about all medical and other prescriptions, the dietitian will give him the appropriate diet – when needed
    • The Head Nurse will receive back from the patient the “Patient Satisfaction Questionnaire” given to him upon admission
    • Each patient has the right to refuse health care proposed and leave the hospital against medical advice after being informed about the consequences of this act by the treating physician
    • The patient or any of his relatives should sign a special consent form confirming that he is leaving the hospital under his own responsibility

 

For more information contact us

 

Admission Process

When the patient arrives to the admission office, all the personal information will be registered in the system and all the required documents are received from the patient, then the patient will be oriented to concerned department where he/she will be admitted by responsible nurse.

Discharge:
Day of Discharge:

  • Doctor Discharge
  • Nurse Discharge
  • Billing Discharge (Administrative audit and Medical audit)
    • Hospital discharge decision depends on the treating physician decision. The physician will complete medical file, and all required reports (discharge instructions, medical prescription, others …)
    • After completion of all administrative procedures concerning patient′s medical file, the clerk will send the file via network (medical file is computerized) to billing department where the invoice is calculated and audited, which requires accuracy and time to be completed and then to cashiers for invoice payment.
    • The Nurse will then inform the patient or his companions to pass by the cashiers to pay the bill
    • After the completion of all financial process, the patient will be given an exit card that will be submitted to the concerned nursing unit
    • The Head Nurse or responsible nurse will inform the patient about all medical and other prescriptions, the dietitian will give him the appropriate diet – when needed
    • The Head Nurse will receive back from the patient the “Patient Satisfaction Questionnaire” given to him upon admission
    • Each patient has the right to refuse health care proposed and leave the hospital against medical advice after being informed about the consequences of this act by the treating physician
    • The patient or any of his relatives should sign a special consent form confirming that he is leaving the hospital under his own responsibility

Patients Rights

  • Every patient has the right to obtain the highest possible level of health care without delay, and in all cases without discrimination in religion, race or gender, and respect for his dignity and personal, religious and cultural beliefs and freedom to exercise it is taken into consideration. Every patient or a member of his family appointed by him or his legal representative has the right to obtain the information clearly necessary for his health condition.
  • Every patient has the right to choose his or her attending physician Every patient or a member of his family appointed by him or his legal representative has the right to obtain a copy of the medical files and records related to his health condition (laboratory examinations, X-ray reports) and to obtain detailed and accurate medical reports through his attending physician and for one time for a single hospitalization
  • Every patient has the right to refuse health care and leave the hospital within the limits of the law and on his own responsibility, after signing a special pledge and after explaining to him the consequences of this refusal
  • Every patient has the right to inform him and give him advice about the intention of a person or institution to conduct research that may affect his health care and has the right to agree to or refuse to participate in this research
  • Every patient has the right to review the hospital administration with everything related to his stay in it
  • Every patient has the right to file a complaint with the competent authorities regarding the health care he received

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    Patient’s Rights & Resposibilities

    Patients Rights

    • Each patient has the right to the highest possible level of medical care without delay and, in all cases, without distinction of religion, race or gender taking into account the respect for his dignity, and the freedom to practice his personal, religious and cultural beliefs
    • Each patient or a family member designated by him or his legal representative the right to obtain clear and necessary information about his health condition
    • Each patient has the right to choose his own doctor
    • Each patient or a family member designated by him or his legal representative has the right to obtain a copy of his medical records (laboratory and radiology reports) and other detailed medical reports through his doctor, one-time for each hospitalization
    • Each patient has the right to refuse health care proposed and leave the hospital within the law and on his own responsibility, following the explanation of his doctor of the consequences of this rejection, and by signing a special consent form
    • Each patient has the right to be informed and given advice on the intent of a person or institution to do research that may affect his health care and has the right to approve or refuse to participate in this research
    • Each patient has the right to check with the administration in regard to his hospital stay
    • Each patient has the right to present complain to the concerned authorities in regard to the health care received

     

    Responsibilities:

    Each patient has:

    • To protect his health and to refrain from any activity that might be
      harmful to his health (smoking, alcohol)
    •  To follow the medical and nursing instructions for the benefit of his
      health and to comply with the health care requirements approved upon
    •  Each patient, his family, his companions and visitors must complywith the following recommendations:
      • Respecting of the medical, nursing and administrative team and complying with hospital rules and regulations
      • keeping the places they are in clean
      • Refraining from smoking inside the premises of the Establishment
      • Refraining from noise when visiting a patient
      • Visiting patient in small numbers and as per scheduled visiting hours
      • Not bringing children under the age of twelve to the hospital for their own safety
      • Refraining from bringing food and beverages to the patient rooms and corridors

    Health Establishment of the Druze Community, Ain Wazein Hospital (first
    publication 2003)

    Insurance & Billing

    Ain W Zain Medical Village Welcomes Insured Patients from All Guarantors

    • National Social Security Fund (NSSF)
    • COOP
    • Internal Security Forces
    • General Security Forces
    • National Security Forces
    • Lebanese Army

    Additionally, patients not covered by any guarantor are covered by the Ministry of Public Health.

    Required Documents for Patient Admission by Guarantors:

    1. National Social Security Fund (NSSF):
    • If the patient is the one insured:
      • Patient’s ID or an individual civil status record issued after 2018.
      • Employment certificate or of subscription payment (for public transport insurance).
    • If the patient is insured through a family member:
      • Insured person’s ID.
      • Patient’s ID.
      • Valid social investigation report – تحقيق اجتماعي-  (renewed every 4 years) if the patient is a parent or insured through their mother.
      • Employment certificate.
    • All documents must be signed by the administrative supervisor and sent with the patient’s representative to the NSSF center for written approval.
    1. COOP:
      Required Documents:
    • Patient’s ID.
    • Membership number.
      Documents are sent with the patient’s representative for approval. The admission office staff follows up daily with the supervising doctor for prolongations and medical procedures via WhatsApp or phone call.

    Required Documents:

    • For patients over 18: Patient’s ID.
    • For minors: Patient’s ID and parent’s ID.
    • For newborns: Parent’s ID and birth certificate.
    • Document from NSSF confirming the patient is not insured.

    Documents must be signed by the hospital’s supervising doctor and sent with the patient’s representative to the Ministry of Health center in Beiteddine for issuing approval.
    For exceptional cases requiring committee approval (Cardiac or Orthopedic Committees), approval must be obtained from the Ministry’s main center in Beirut.

    1. Lebanese Army:
      Required Documents:
    • Valid health card.
      Documents are sent with the patient’s representative for approval. The admission office staff follows up daily with the administrative supervisor for prolongations and medical procedures.
    • For surgeries, a report from the surgeon and a list of implant prices (if applicable) must be signed by the main Military Medical Center in Badaro.
      Note: Civilian army patients must pay 10% of the total bill.
    1. General Security, National Security, Internal Security Forces, and Customs:
      Required Documents:
    • Valid health card.
      Documents are sent with the patient’s representative for approval. The admission office staff follows up daily with the respective administrative supervisor for prolongations and medical procedures via WhatsApp or phone.
    1. Insurance Companies:
      Required Documents:
    • Insurance card.
    • Patient’s ID.
      Documents are sent via email to the designated company representative. The admission office staff follows up daily for prolongations and medical procedure approvals.

    For More Information:
    Please contact the Admission Office Hotline at: 70775894

    Emergency Patient Admission Procedure:

    • The patient is assessed by the emergency doctor.
    • If admission is necessary, the emergency admission office contacts the patient’s representative to collect required information and complete paperwork.
    • The bed management team secures a room for the patient based on their medical condition.

    Elective (Non-Emergency) Patient Admission Procedure:

    • The treating doctor or surgeon coordinates the reservation with the operations department or admission office.
    • The patient or their representative is contacted before the admission date to confirm prior approval from the guarantor and to inform them of any financial amounts.
    • On the admission day, the patient reaches the emergency admission office, where the assigned staff completes the admission and directs the patient to their room.

    Billing Information & Patient Rights

    At our hospital, we believe in transparency and keeping our patients fully informed about their medical expenses.

    • Right to a Detailed Invoice:Every patient has the right to request and receive a detailed breakdown of their medical bill, especially if not covered by insurance. This invoice will clearly outline all services, procedures, and charges.
    • Financial Counseling Support:During your hospital stay, you are welcome to meet with our financial counselor at any time for questions or concerns about your bill, guarantors coverage or payment options.
    • Transparent Billing:We are committed to providing clear and accurate billing information to help you understand all charges related to your care.