Admission

Only physicians with admitting privileges are allowed to hospitalize a patient at AWMV
The admission process to the hospital is executed via the admission division (2 offices):

• The main admission office:

Located in the ground floor (main entrance) for cold cases. It admits patients during official working hours (8:30-17:00) the whole week except Sundays and official holidays and Saturday till 13:00 PM.

• ER admission office:

Located in the emergency entrance
For emergency cases, it admits patients 24/7.
Patient′s admission submits to his/her treating physician’s approval. The physician will complete                    required documents (admission request, required medical reports…) after getting patient′s approval              for admission and treatment or any patient representative if he/she is minor or unconscious.
Signed the related form (admission form) by patient or patient’s relatives and reviewing its content to confirm the guarantor and to find out what he/she may be required of amount of money that are not covered by guarantors

Pre- admission phase

• Cold cases
• The required documents that should be provided by the patient before admission in order to get approval from the third party payers are:
  • Patient’s identity card
  • Patient’s insurance card
  • Detailed medical report from treating physician
  • Guarantor′s specific forms (available in Admission Office)
  • Signature of documents by the concerned controlling physician to be sent to patient′s main insurance center
  • Sending documents to guarantor or insurance company to get the approval before admission.
  • If the patient has a difference from the guarantor and he/she is unable to pay, he/she can communicate with the social worker to provide him/her with the possible assistance.

• Additional Preparations:
  • In case of surgery, and when setting the date for the operation, we must coordinate with the outpatient clinics and inquire about the date of Pre-Op in order to settle provision of required implants and/or special supplies and to get medical financial and administrative clearance day of Pre-Op.
  • Paying the approximate amount depending on the medical act and the insurance party

• Emergency cases
  • All emergency cases are admitted to the hospital through ER admission office.
  • ER admission office employee informs the patient to consult the main admission office to continue required procedures mentioned previously.

Admission Process

When the patient arrives to the admission office, all the personal information will be registered in the system and all the required documents are received from the patient, then the patient will be oriented to concerned department where he/she will be admitted by responsible nurse.

Discharge:
Day of Discharge:

• Doctor Discharge
• Nurse Discharge
• Billing Discharge (Administrative audit and Medical audit)
  • Hospital discharge decision depends on the treating physician decision. The physician will complete medical file, and all required reports (discharge instructions, medical prescription, others …)
  • After completion of all administrative procedures concerning patient′s medical file, the clerk will send the file via network (medical file is computerized) to billing department where the invoice is calculated and audited, which requires accuracy and time to be completed and then to cashiers for invoice payment.
  • The Nurse will then inform the patient or his companions to pass by the cashiers to pay the bill
  • After the completion of all financial process, the patient will be given an exit card that will be submitted to the concerned nursing unit
  • The Head Nurse or responsible nurse will inform the patient about all medical and other prescriptions, the dietitian will give him the appropriate diet – when needed
  • The Head Nurse will receive back from the patient the “Patient Satisfaction Questionnaire” given to him upon admission
  • Each patient has the right to refuse health care proposed and leave the hospital against medical advice after being informed about the consequences of this act by the treating physician
  • The patient or any of his relatives should sign a special consent form confirming that he is leaving the hospital under his own responsibility

For more information contact:

Patients Rights

• Each patient has the right to the highest possible level of medical care without delay and, in all cases, without distinction of religion, race or gender taking into account the respect for his dignity, and the freedom to practice his personal, religious and cultural beliefs
• Each patient or a family member designated by him or his legal representative the right to obtain clear and necessary information about his health condition
• Each patient has the right to choose his own doctor
• Each patient or a family member designated by him or his legal representative has the right to obtain a copy of his medical records (laboratory and radiology reports) and other detailed medical reports through his doctor, one-time for each hospitalization
• Each patient has the right to refuse health care proposed and leave the hospital within the law and on his own responsibility, following the explanation of his doctor of the consequences of this rejection, and by signing a special consent form
• Each patient has the right to be informed and given advice on the intent of a person or institution to do research that may affect his health care and has the right to approve or refuse to participate in this research
• Each patient has the right to check with the administration in regard to his hospital stay
• Each patient has the right to present complain to the concerned authorities in regard to the health care received

The hospital must respect the patient – or his assigned through:

• Total confidentiality – even after death – for all information concerning his
  medical condition, diagnosis, future condition, treatment and any other
  information of a personal matter
• Disclosure of confidential information based on the explicit consent of the
  patient and in accordance to the applicable laws and to the Medical Ethics
•  The exchange of information is consensual between medical institutions to
  provide the adequate treatment of the patient.

Responsibilities:

Each patient has:

• To protect his health and to refrain from any activity that might be
  harmful to his health (smoking, alcohol)
•  To follow the medical and nursing instructions for the benefit of his
  health and to comply with the health care requirements approved upon
•  Each patient, his family, his companions and visitors must complywith the following recommendations:
  • Respecting of the medical, nursing and administrative team and complying with hospital rules and regulations
  • keeping the places they are in clean
  • Refraining from smoking inside the premises of the Establishment
  • Refraining from noise when visiting a patient
  • Visiting patient in small numbers and as per scheduled visiting hours
  • Not bringing children under the age of twelve to the hospital for their own safety
  • Refraining from bringing food and beverages to the patient rooms and corridors

Health Establishment of the Druze Community, Ain Wazein Hospital (first
publication 2003)